Ian Dines

Chief Customer Officer, Newmarket Holidays

Ian Dines is Chief Customer Officer at Newmarket Holidays, where he leads customer experience, contact centre operations, in-resort service delivery, and crisis management across the business. With a career spanning senior CX leadership roles at organisations including TUI and Emirates, Ian brings a rare combination of operational depth and strategic breadth to the touring sector. He currently chairs the ATAS Customer Operations Working Group, working collaboratively across the industry on shared best practice in areas including border policy, airspace disruption, and customer service standards.